Support and repairs
Service
Quadralite products are covered by a 24-month warranty. Repairs in Poland are handled by the authorised F-Service centre in Skawina.
A service request can be submitted directly to the service centre or through the retailer. The rules, time frames and contact details are provided below.
Flash tubes and bulbs carry a 3-month warranty, while batteries carry a 6-month warranty.Quadralite
Safety rules
Read the complete user manual before using the equipment and strictly follow all safety instructions.
Safety rules
- Do not dismantle or modify the device. High-voltage components may remain live after power is disconnected.
- If the housing is damaged, for example after a fall, send the device to an authorised service centre.
- Keep the device dry. Do not use it with wet hands, immerse it in water or expose it to rain or snow.
- Use and store the equipment in dry, well-ventilated rooms and within the temperature range stated in the manual.
- Do not use it near flammable liquids or vapours, or in very dusty conditions.
- After an intensive series of flashes, allow the device to cool as instructed.
- Do not attach filters or diffusion material directly to the flash tube or modelling-light bulb.
- Do not touch a hot reflector, flash tube or output terminals. Wait at least 24 hours after use before replacing the flash tube.
- Do not fire a flash directly towards unprotected eyes.
- Keep the device and small parts out of reach of children.
Warranty and maintenance
- In the event of damage or malfunction, contact an authorised Quadralite service centre immediately.
- The standard device warranty is 24 months; batteries are covered for 6 months and flash tubes for 3 months.
- Use only flash tubes and parts specified by Quadralite for the device.
- Unauthorised modifications or repairs void the warranty.
- Mechanical damage and damage caused by improper use are not covered.
- Clean only the exterior with a dry brush or cloth after switching off and disconnecting power.
- Wait at least 24 hours after use before cleaning a flash.
Warranty repair
Warranty service requires proof of purchase issued in a European country no more than 24 months earlier. Without a valid document, the service may be chargeable.
Service time
Within 10 working days, the service centre will assess the fault and provide a status update. Standard completion may take up to 30 working days.
Warranty rejection
If the fault is not eligible for warranty repair, the customer will receive a quotation for an out-of-warranty repair.
Out-of-warranty repair
A product outside warranty may be submitted at any time. Before repair, the service centre will inspect it and provide a quotation and estimated completion date.
Transport costs
For warranty repairs, the customer pays delivery to the service centre and the centre pays return shipping. For out-of-warranty repairs, the customer pays both transport costs.
Payment
Payment terms for each service are agreed individually with the customer.